IT Helpdesk
IT HELPdESK SErvice
IT Helpdesk
IT Systems provides IT Helpdesk Service, which is ready to support customers whenever needed.
Our IT Helpdesk Service includes remote and on-site support. Furthermore, there is no limit to how many times we reach out to you.
When you use IT Systems’ IT Helpdesk service, all of your machines and equipment will be maintained and repaired periodically, and with a consistent price tag. That will ensure your convenience.
- Saves extra cost to hire an IT worker.
- Reduces human management costs and unnecessary equipment expenses.
- Gets a team with great experience.
- Gets total support regarding servers, workstation, network equipment, and other systems.
- IT Systems uses Helpdesk Software, and can submit monthly report based on your request.
IT Systems understands that in order to deliver the best service quality, we need a clear procedure to how we solve things. Therefore, IT Systems has been optimizing its procedures to adapt to your needs.
IT Systems flexibly adjusts its procedures for all types of enterprises. Therefore, we can work with companies in multiple fields of business.
Remote support, and rapid on-site support
At IT Systems, IT Helpdesk services are executed with speed. You can select between on-call, remote support within 5 minutes, or on-site support withing 30 minutes. Everything is handled with a high-octane fashion.
Maintaining and Reporting periodicaly
Your IT system will be maintained regularly to make sure everything works to its best. Our analysis and report system ensures to give a full look to how things are going.
IT HElpdesk quoting
Remote support
For customers outside HCMC
50k VND
PC/month
- Multiple places
- Unlimited support times
- Work hours support
- Remote support
- Printers, PCs, Laptops
- On-site support
- Monthly checkup
- Once in 3 months maintenance
Subscribe
Reference quoting
A0 Standard Pack
For companies with under 10 PCs
1M VND
/month
- One place
- Unlimited support times
- Work hours support
- Remote support
- Printers, PCs, Laptops
- On-site support
- Monthly checkup
- Once in 3 months maintenance
Subscribe
Reference quoting
A1 Standard Pack
For companies with 10-30 PCs
90k VND
PC/Month
- One place
- Unlimited support times
- Work hours support
- Remote support
- Printers, PCs, Laptops
- On-site support
- Monthly checkup
- Once in 3 months maintenance
Subscribe
Reference quoting
A2 Standard Pack
For companies with 31-49 PCs
85k VND
PC/Month
- One place
- Unlimited support times
- Work hours support
- Remote support
- Printers, PCs, Laptops
- On-site support
- Monthly checkup
- Once in 3 months maintenance
Subscribe
Reference quoting
popular
Custom IT Helpdesk Request
In case you have a lot of equipment, complex connections, or particular criteria.
IT Systems needs further examining and direct request exchanges to plan the best solution to your enterprise’s problems.
Custom Helpdesk Pack
For your unique business
Negotiable
- Multiple places support
- Unlimited support times
- Work hours support
- Remote support
- On-site support
- Helpdesk for events and conferences
- Other enquiries
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Reference quoting
The importance of the IT support team
IT human resources are great concerns for medium and small enterprises.
The IT department plays a vital role to manage your IT system.
For large-scale enterprises, there are IT departments. When something goes wrong, employees report that to the department, and it will try to solve the corresponding issues.
For smaller businesses, the IT worker may not be qualified enough to provide the same support as those who work for large-scale companies. The main drawbacks are:
– Sequential support instead of beforehand assessing and fixing.
– Slow execution, or even postponing and skipping requests.
– Linear approach to the same problem.
Those are the main reasons why medium and small enterprises should use IT Helpdesk services. With the help of professional services, your business will improve not only in the IT field.
Examination and contract signing procedures for our IT Helpdesk service
01
Receiving requests
02
System examining
03
Assessing and solution planning
04
Exchanging and Quoting
05
Contract signing
06
Service Execution
IT Helpdesk service FAQs
How do we quote unplanned expenses?
To additional, unplanned work which are not included in the reference quoting above, we will have further exchanges with you before moving on to the contract.
With those work that comes after the moment of signing the contract, like replacement, repair expenses, etc, we will quote them for you, and the additional costs will be listed and added to the follow-up payment.
How can I assess IT Systems’ work?
After every month or quarter, based on your request, we will extract reports, ticket history, and accomplished tasks for you to see. All of which are taken from IT Systems’ ticket management system. Therefore, you can assess the effectiveness of our IT Helpdesk service.
How does IT Systems protect your data?
Apart from text and contract agreement, IT Systems also has commitments for unplanned work, like data restoration, equipment maintenance and repairing, and so on.
Credibility is the core of our operation.