Shipping, Installation And Onsite Technical Support Policy

Shipping, Installation And Onsite Technical Support Policy

This policy explains general delivery, installation, construction and onsite technical support terms for IT Systems customers.

Shipping And Delivery

Delivery time and method depend on product availability, customer location, carrier schedule and order confirmation. IT Systems will coordinate with customers to arrange suitable delivery.

Installation And Implementation

Installation or implementation scope is confirmed through quotation, service request or project agreement. Additional cabling, materials, construction work, travel or special requirements may incur extra cost.

Onsite Technical Support

Onsite support may include device setup, inspection, troubleshooting, handover and basic usage guidance within the agreed scope. Support outside the confirmed scope will be quoted or agreed separately.

Customer Preparation

Customers should prepare access, contact person, working area, power/network conditions and required information before delivery, installation or onsite support.