Rights And Obligations Of The Parties

Rights And Obligations Of The Parties

This policy summarizes the main rights and responsibilities of IT Systems and customers during product sales, service consulting, implementation and support.

IT Systems Responsibilities

• Provide product and service information based on available supplier, manufacturer and internal service scope.
• Deliver products or services according to confirmed quotation, order, agreement or contract.
• Support customers during delivery, implementation, warranty handling and technical support within agreed scope.

Customer Responsibilities

• Provide accurate contact, billing, technical and implementation information.
• Review quotation, scope, delivery schedule, payment terms and service conditions before confirmation.
• Use products, licenses and services according to applicable manufacturer terms, legal requirements and agreed scope.

Cooperation During Service Delivery

Both parties should coordinate in a timely manner, provide necessary information and confirm changes in writing when the scope, schedule or cost changes.