Order Cancellation, Return And Refund Policy

Order Cancellation, Return And Refund Policy

This policy explains general conditions for order cancellation, product exchange, return and refund at IT Systems.

Order Cancellation

Customers should contact IT Systems as soon as possible if they need to cancel an order. Cancellation depends on order status, supplier confirmation, license activation, delivery status and implementation progress.

Exchange And Return Conditions

• Products may be eligible for exchange or return only when they meet the agreed condition and timeline.
• Activated software licenses, digital products, opened products, customized services or implemented services may not be eligible for return unless otherwise agreed.
• Defective products will be inspected and handled according to warranty, exchange or manufacturer policy.

Refunds

Refunds, when applicable, are processed after IT Systems confirms eligibility, returned product condition, required documents and payment details.

How To Request Support

Customers can contact IT Systems with order information, invoice or quotation number, product/service details and reason for cancellation, return or refund.