IT Systems Vietnam provides IT services for businesses in Hanoi: IT support, IT helpdesk, computer maintenance, IT system administration and IT outsourcing. Every request is acknowledged within 10 minutes and handled remotely within 30 minutes; if it cannot be fixed remotely, a technician arrives at your office within 4 hours. Our Hanoi office is at the Garden Villas, Vinh Hoang Urban Area, 431 Tam Trinh, Hoang Mai District, with a technical team working directly in Hanoi.
Support response times in Hanoi
| Step | Time | How it works |
|---|---|---|
| Request received | Within 10 minutes (usually immediately) | Hotline +84 28 3995 0359, Zalo, email or ticket |
| Remote support | Started right away where possible, committed within 30 minutes | Remote connection to fix computer, email, software and network issues |
| Onsite support | Within 4 hours | If the issue cannot be fixed remotely, a technician visits your office |
| Reporting | Monthly | Report on tickets, resolution times and device status under the SLA |
Exact times are specified in each client’s SLA contract.
IT services for businesses in Hanoi
- IT support: user support, computers, email, printers, Wi-Fi/LAN and office software.
- IT helpdesk with tickets and SLA: receiving, prioritising, resolving and reporting staff IT requests.
- Scheduled computer maintenance: device checks, performance tuning, cleaning, updates and reports. See the computer maintenance price list.
- Onsite computer and laptop repair: per-visit repairs for unexpected breakdowns, no contract required.
- IT system administration: users, network, servers, cloud, email, backup and security.
- IT outsourcing: a monthly managed IT team instead of in-house IT staff.
- IT system design and deployment: network, servers, storage, permissions and backup for new or expanding offices.
- Microsoft 365 and cloud/VPS for businesses.
Why businesses in Hanoi choose IT Systems
- A local office and technical team in Hanoi, not dispatched remotely from Ho Chi Minh City.
- Remote first, onsite when needed: most issues are resolved within 30 minutes over a remote connection.
- Experience since 2012, with the same processes, SLA and reporting used for clients nationwide.
- Clear SLA and reporting: every request has a ticket, a resolution time and a monthly report.
- One point of contact for all IT: from computers, network and email to servers, cloud, software licences and IT equipment.
Selected clients
IT Systems has worked with businesses such as Hipra Vietnam, Trans Pacific Global Corporation, KPT Group and Head Tuong Nguyen (Honda) on IT support, network infrastructure, VPN and system operations. Learn more on our About IT Systems Vietnam page.
How to get started
- Contact us on +84 28 3995 0359 or via the contact form.
- We survey your current IT setup (devices, network, servers, software in use).
- We propose a service package and SLA that fit your company size.
- Handover, device inventory and support begins.
Frequently asked questions
Does IT Systems provide onsite support in Hanoi?
Yes. Requests are acknowledged within 10 minutes and handled remotely within 30 minutes; if the issue cannot be fixed remotely, a technician arrives at the client’s office within 4 hours.
Where is the IT Systems office in Hanoi?
House 22, Garden Villas, Vinh Hoang Urban Area, 431 Tam Trinh, Hoang Mai District, Hanoi.
Can businesses in other provinces use the service?
Yes. IT Systems supports businesses nationwide remotely and has its head office in Ho Chi Minh City.
How is the IT service priced?
Pricing depends on the number of devices, the support scope and the SLA level. IT Systems surveys your environment first and then quotes a package; see the computer maintenance price list for reference.
What if a computer breaks down and we have no contract?
Businesses without a contract can still book onsite computer repair per visit; the arrival time is confirmed based on the address when booking.
Contact IT Systems Hanoi: House 22, Garden Villas, Vinh Hoang Urban Area, 431 Tam Trinh, Hoang Mai District, Hanoi · Hotline +84 28 3995 0359 · contact@itsystems.com.vn
