IT Systems Vietnam provides IT services for businesses in Ho Chi Minh City: IT support, IT helpdesk, computer maintenance, IT system administration and IT outsourcing. Every request is acknowledged within 10 minutes and handled remotely within 30 minutes; if it cannot be fixed remotely, a technician arrives at your office within 2 hours. Our head office is at 14/33 Dao Duy Anh, Duc Nhuan Ward, with a team of about 10 technical staff in Ho Chi Minh City.
Support response times in Ho Chi Minh City
| Step | Time | How it works |
|---|---|---|
| Request received | Within 10 minutes (usually immediately) | Hotline +84 28 3995 0359, Zalo, email or ticket |
| Remote support | Started right away where possible, committed within 30 minutes | Remote connection to fix computer, email, software and network issues |
| Onsite support | Within 2 hours | If the issue cannot be fixed remotely, a technician visits your office |
| Reporting | Monthly | Report on tickets, resolution times and device status under the SLA |
Exact times are specified in each client’s SLA contract.
IT services for businesses in Ho Chi Minh City
- IT support: user support, computers, email, printers, Wi-Fi/LAN and office software.
- IT helpdesk with tickets and SLA: receiving, prioritising, resolving and reporting staff IT requests.
- Scheduled computer maintenance: device checks, performance tuning, cleaning, updates and reports. See the computer maintenance price list.
- Onsite computer and laptop repair: per-visit repairs for unexpected breakdowns, no contract required.
- IT system administration: users, network, servers, cloud, email, backup and security.
- IT outsourcing: a monthly managed IT team instead of in-house IT staff.
- IT system design and deployment: network, servers, storage, permissions and backup for new or expanding offices.
- Microsoft 365 and cloud/VPS for businesses.
Why businesses in Ho Chi Minh City choose IT Systems
- Operating since 2012, with our head office in Phu Nhuan, close to the central districts.
- Remote first, onsite when needed: most issues are resolved within 30 minutes over a remote connection, so you do not wait for a technician to travel.
- Clear SLA and reporting: every request has a ticket, a resolution time and a monthly report.
- One point of contact for all IT: from computers, network and email to servers, cloud, software licences and IT equipment.
Selected clients
IT Systems has worked with businesses such as Hipra Vietnam, Trans Pacific Global Corporation, KPT Group and Head Tuong Nguyen (Honda) on IT support, network infrastructure, VPN and system operations. Learn more on our About IT Systems Vietnam page.
How to get started
- Contact us on +84 28 3995 0359 or via the contact form.
- We survey your current IT setup (devices, network, servers, software in use).
- We propose a service package and SLA that fit your company size.
- Handover, device inventory and support begins.
Frequently asked questions
Does IT Systems provide onsite support in Ho Chi Minh City?
Yes. Requests are acknowledged within 10 minutes and handled remotely within 30 minutes; if the issue cannot be fixed remotely, a technician arrives at the client’s office within 2 hours.
Where is the IT Systems office in Ho Chi Minh City?
Head office: 14/33 Dao Duy Anh, Duc Nhuan Ward, Ho Chi Minh City. Second office: 321/10 Phan Dinh Phung, Cau Kieu Ward, Ho Chi Minh City.
Can businesses in other provinces use the service?
Yes. IT Systems supports businesses nationwide remotely and also has an office and technical team in Hanoi.
How is the IT service priced?
Pricing depends on the number of devices, the support scope and the SLA level. IT Systems surveys your environment first and then quotes a package; see the computer maintenance price list for reference.
What if a computer breaks down and we have no contract?
Businesses without a contract can still book onsite computer repair per visit; the arrival time is confirmed based on the address when booking.
Contact IT Systems Ho Chi Minh City: 14/33 Dao Duy Anh, Duc Nhuan Ward, Ho Chi Minh City · Hotline +84 28 3995 0359 · contact@itsystems.com.vn
