Apart from text and contract agreement, IT Systems also has commitments for unplanned work, like data restoration, equipment maintenance and repairing, and so on.
Credibility is the core of our operation.
IT Systems provides IT Helpdesk Service, which is ready to support customers whenever needed.
Our IT Helpdesk Service includes remote and on-site support. Furthermore, there is no limit to how many times we reach out to you.
When you use IT Systems’ IT Helpdesk service, all of your machines and equipment will be maintained and repaired periodically, and with a consistent price tag. That will ensure your convenience.
IT Systems understands that in order to deliver the best service quality, we need a clear procedure to how we solve things. Therefore, IT Systems has been optimizing its procedures to adapt to your needs.
IT Systems flexibly adjusts its procedures for all types of enterprises. Therefore, we can work with companies in multiple fields of business.
At IT Systems, IT Helpdesk services are executed with speed. You can select between on-call, remote support within 5 minutes, or on-site support withing 30 minutes. Everything is handled with a high-octane fashion.
Your IT system will be maintained regularly to make sure everything works to its best. Our analysis and report system ensures to give a full look to how things are going.
In case you have a lot of equipment, complex connections, or particular criteria.
IT Systems needs further examining and direct request exchanges to plan the best solution to your enterprise’s problems.
IT human resources are great concerns for medium and small enterprises.
The IT department plays a vital role to manage your IT system.
For large-scale enterprises, there are IT departments. When something goes wrong, employees report that to the department, and it will try to solve the corresponding issues.
For smaller businesses, the IT worker may not be qualified enough to provide the same support as those who work for large-scale companies. The main drawbacks are:
– Sequential support instead of beforehand assessing and fixing.
– Slow execution, or even postponing and skipping requests.
– Linear approach to the same problem.
Those are the main reasons why medium and small enterprises should use IT Helpdesk services. With the help of professional services, your business will improve not only in the IT field.
Receiving requests
System examining
Assessing and solution planning
Exchanging and Quoting
Contract signing
Service Execution
To additional, unplanned work which are not included in the reference quoting above, we will have further exchanges with you before moving on to the contract.
With those work that comes after the moment of signing the contract, like replacement, repair expenses, etc, we will quote them for you, and the additional costs will be listed and added to the follow-up payment.
After every month or quarter, based on your request, we will extract reports, ticket history, and accomplished tasks for you to see. All of which are taken from IT Systems’ ticket management system. Therefore, you can assess the effectiveness of our IT Helpdesk service.
Apart from text and contract agreement, IT Systems also has commitments for unplanned work, like data restoration, equipment maintenance and repairing, and so on.
Credibility is the core of our operation.
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