{"id":86452,"date":"2026-07-29T12:03:16","date_gmt":"2026-07-29T05:03:16","guid":{"rendered":"https:\/\/itsystems.vn\/dich-vu-it-support-la-gi-khi-nao-nen-thue-ngoai\/"},"modified":"2026-08-30T08:38:22","modified_gmt":"2026-08-30T01:38:22","slug":"it-support-service-outsourcing-guide","status":"publish","type":"post","link":"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/","title":{"rendered":"What Is IT Support Outsourcing?"},"content":{"rendered":"<p><strong>T\u00f3m t\u1eaft nhanh:<\/strong> D\u1ecbch v\u1ee5 IT Support thu\u00ea ngo\u00e0i gi\u00fap doanh nghi\u1ec7p c\u00f3 \u0111\u1ed9i k\u1ef9 thu\u1eadt h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng, m\u00e1y t\u00ednh, m\u1ea1ng, server, email, backup v\u00e0 b\u1ea3o m\u1eadt theo quy tr\u00ecnh \u0111\u1ecbnh k\u1ef3. D\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p khi c\u00f4ng ty c\u00f3 nhi\u1ec1u thi\u1ebft b\u1ecb, l\u1ed7i IT l\u1eb7p l\u1ea1i, c\u1ea7n SLA r\u00f5, c\u1ea7n b\u00e1o c\u00e1o v\u1eadn h\u00e0nh v\u00e0 ch\u01b0a mu\u1ed1n x\u00e2y ph\u00f2ng IT n\u1ed9i b\u1ed9 \u0111\u1ea7y \u0111\u1ee7.<\/p>\n<p><!-- its-deep-aio-intent-2026-07-26 --><\/p>\n<p><strong>T\u00f3m t\u1eaft nhanh:<\/strong> S\u1ef1 c\u1ed1 ph\u1ea7n m\u1ec1m nghi\u1ec7p v\u1ee5 th\u01b0\u1eddng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn d\u1eef li\u1ec7u, quy tr\u00ecnh v\u1eadn h\u00e0nh v\u00e0 n\u0103ng su\u1ea5t c\u1ee7a nhi\u1ec1u ph\u00f2ng ban. Doanh nghi\u1ec7p n\u00ean ki\u1ec3m tra backup, ph\u00e2n quy\u1ec1n, t\u00edch h\u1ee3p, thi\u1ebft b\u1ecb ng\u01b0\u1eddi d\u00f9ng v\u00e0 h\u1ea1 t\u1ea7ng tr\u01b0\u1edbc khi c\u1eadp nh\u1eadt ho\u1eb7c can thi\u1ec7p s\u00e2u.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">The content of the article<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Bang_tieu_chi_ra_quyet_dinh_cho_SME\" >B\u1ea3ng ti\u00eau ch\u00ed ra quy\u1ebft \u0111\u1ecbnh cho SME<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Nen_xem_tiep_neu_doanh_nghiep_can_trien_khai\" >N\u00ean xem ti\u1ebfp n\u1ebfu doanh nghi\u1ec7p c\u1ea7n tri\u1ec3n khai<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Dich_vu_IT_Support_la_gi\" >D\u1ecbch v\u1ee5 IT Support l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Khi_nao_doanh_nghiep_nen_thue_ngoai_IT_Support\" >Khi n\u00e0o doanh nghi\u1ec7p n\u00ean thu\u00ea ngo\u00e0i IT Support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Pham_vi_IT_Support_nen_gom_nhung_gi\" >Ph\u1ea1m vi IT Support n\u00ean g\u1ed3m nh\u1eefng g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#IT_Systems_xu_ly_IT_Support_nhu_the_nao\" >IT Systems x\u1eed l\u00fd IT Support nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Khi_nao_chua_can_thue_ngoai_theo_goi\" >Khi n\u00e0o ch\u01b0a c\u1ea7n thu\u00ea ngo\u00e0i theo g\u00f3i?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Checklist_chon_nha_cung_cap_IT_Support\" >Checklist ch\u1ecdn nh\u00e0 cung c\u1ea5p IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Vi_du_trien_khai_cho_cong_ty_25-40_nhan_su\" >V\u00ed d\u1ee5 tri\u1ec3n khai cho c\u00f4ng ty 25-40 nh\u00e2n s\u1ef1<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Dau_ra_ban_giao_nen_co_trong_dich_vu_IT_Support\" >\u0110\u1ea7u ra b\u00e0n giao n\u00ean c\u00f3 trong d\u1ecbch v\u1ee5 IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Cac_rui_ro_neu_tu_xu_ly_IT_khong_co_quy_trinh\" >C\u00e1c r\u1ee7i ro n\u1ebfu t\u1ef1 x\u1eed l\u00fd IT kh\u00f4ng c\u00f3 quy tr\u00ecnh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Cau_hoi_thuong_gap\" >C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#IT_Support_khac_gi_bao_tri_may_tinh\" >IT Support kh\u00e1c g\u00ec b\u1ea3o tr\u00ec m\u00e1y t\u00ednh?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Doanh_nghiep_bao_nhieu_nguoi_thi_nen_thue_IT_Support\" >Doanh nghi\u1ec7p bao nhi\u00eau ng\u01b0\u1eddi th\u00ec n\u00ean thu\u00ea IT Support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#IT_Support_co_ho_tro_onsite_khong\" >IT Support c\u00f3 h\u1ed7 tr\u1ee3 onsite kh\u00f4ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#IT_Systems_co_cung_cap_IT_Support_thue_ngoai_khong\" >IT Systems c\u00f3 cung c\u1ea5p IT Support thu\u00ea ngo\u00e0i kh\u00f4ng?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Can_doi_IT_ho_tro_dinh_ky\" >C\u1ea7n \u0111\u1ed9i IT h\u1ed7 tr\u1ee3 \u0111\u1ecbnh k\u1ef3?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Dich_vu_lien_quan_tu_IT_Systems\" >D\u1ecbch v\u1ee5 li\u00ean quan t\u1eeb IT Systems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Cau_hoi_thuong_gap-2\" >C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Truoc_khi_cap_nhat_phan_mem_nghiep_vu_can_chuan_bi_gi\" >Tr\u01b0\u1edbc khi c\u1eadp nh\u1eadt ph\u1ea7n m\u1ec1m nghi\u1ec7p v\u1ee5 c\u1ea7n chu\u1ea9n b\u1ecb g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Loi_phan_mem_co_the_lien_quan_den_ha_tang_IT_khong\" >L\u1ed7i ph\u1ea7n m\u1ec1m c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn h\u1ea1 t\u1ea7ng IT kh\u00f4ng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Khi_nao_can_Helpdesk_cho_phan_mem_noi_bo\" >Khi n\u00e0o c\u1ea7n Helpdesk cho ph\u1ea7n m\u1ec1m n\u1ed9i b\u1ed9?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#IT_Systems_co_ho_tro_phan_mem_nghiep_vu_khong\" >IT Systems c\u00f3 h\u1ed7 tr\u1ee3 ph\u1ea7n m\u1ec1m nghi\u1ec7p v\u1ee5 kh\u00f4ng?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Can_ho_tro_phan_mem_nghiep_vu_hoac_quy_trinh_IT\" >C\u1ea7n h\u1ed7 tr\u1ee3 ph\u1ea7n m\u1ec1m nghi\u1ec7p v\u1ee5 ho\u1eb7c quy tr\u00ecnh IT?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/itsystems.vn\/en\/it-support-service-outsourcing-guide\/#Can_IT_Systems_ra_soat_pham_vi_phu_hop\" >C\u1ea7n IT Systems r\u00e0 so\u00e1t ph\u1ea1m vi ph\u00f9 h\u1ee3p?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Bang_tieu_chi_ra_quyet_dinh_cho_SME\"><\/span>B\u1ea3ng ti\u00eau ch\u00ed ra quy\u1ebft \u0111\u1ecbnh cho SME<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>B\u1ea3ng d\u01b0\u1edbi \u0111\u00e2y gi\u00fap doanh nghi\u1ec7p \u0111\u1ecdc b\u00e0i to\u00e1n D\u1ecbch v\u1ee5 IT Support theo h\u01b0\u1edbng v\u1eadn h\u00e0nh, thay v\u00ec ch\u1ec9 nh\u00ecn v\u00e0o chi ph\u00ed ho\u1eb7c t\u00ean g\u00f3i d\u1ecbch v\u1ee5.<\/p>\n<table>\n<thead>\n<tr>\n<th>Ti\u00eau ch\u00ed<\/th>\n<th>C\u1ea7n ki\u1ec3m tra<\/th>\n<th>\u00dd ngh\u0129a v\u1eadn h\u00e0nh<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\u1ea2nh h\u01b0\u1edfng kinh doanh<\/td>\n<td>Ph\u00f2ng ban, d\u1eef li\u1ec7u, doanh thu, kh\u00e1ch h\u00e0ng<\/td>\n<td>X\u00e1c \u0111\u1ecbnh m\u1ee9c \u01b0u ti\u00ean x\u1eed l\u00fd<\/td>\n<\/tr>\n<tr>\n<td>SLA<\/td>\n<td>Th\u1eddi gian ph\u1ea3n h\u1ed3i, x\u1eed l\u00fd, onsite\/remote<\/td>\n<td>Tr\u00e1nh m\u1ecdi l\u1ed7i b\u1ecb x\u1eed l\u00fd c\u00f9ng m\u1ee9c<\/td>\n<\/tr>\n<tr>\n<td>B\u1ea3o m\u1eadt v\u00e0 backup<\/td>\n<td>T\u00e0i kho\u1ea3n, quy\u1ec1n, d\u1eef li\u1ec7u, kh\u00f4i ph\u1ee5c<\/td>\n<td>Gi\u1ea3m r\u1ee7i ro m\u1ea5t d\u1eef li\u1ec7u ho\u1eb7c b\u1ecb chi\u1ebfm quy\u1ec1n<\/td>\n<\/tr>\n<tr>\n<td>B\u00e1o c\u00e1o<\/td>\n<td>Ticket, s\u1ef1 c\u1ed1, khuy\u1ebfn ngh\u1ecb th\u00e1ng sau<\/td>\n<td>Gi\u00fap ban qu\u1ea3n l\u00fd ra quy\u1ebft \u0111\u1ecbnh c\u00f3 d\u1eef li\u1ec7u<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Sau b\u1ea3ng n\u00e0y, doanh nghi\u1ec7p n\u00ean bi\u1ebft ph\u1ea7n n\u00e0o t\u1ef1 l\u00e0m \u0111\u01b0\u1ee3c, ph\u1ea7n n\u00e0o c\u1ea7n thu\u00ea ngo\u00e0i v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n y\u00eau c\u1ea7u khi nghi\u1ec7m thu ho\u1eb7c b\u00e0n giao.<\/p>\n<section class=\"its-money-page-box\">\n<h2><span class=\"ez-toc-section\" id=\"Nen_xem_tiep_neu_doanh_nghiep_can_trien_khai\"><\/span>N\u00ean xem ti\u1ebfp n\u1ebfu doanh nghi\u1ec7p c\u1ea7n tri\u1ec3n khai<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>N\u1ebfu doanh nghi\u1ec7p \u0111ang c\u1ea7n h\u1ed7 tr\u1ee3 \u0111\u1ecbnh k\u1ef3, c\u00f3 SLA v\u00e0 c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u1ea3 remote l\u1eabn onsite, h\u00e3y xem <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">d\u1ecbch v\u1ee5 IT Support thu\u00ea ngo\u00e0i cho doanh nghi\u1ec7p<\/a>.<\/p>\n<\/section>\n<figure><img decoding=\"async\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2026\/07\/86261-support_scope.png\" alt=\"S\u01a1 \u0111\u1ed3 ph\u1ea1m vi d\u1ecbch v\u1ee5 IT Support thu\u00ea ngo\u00e0i cho doanh nghi\u1ec7p\" loading=\"lazy\" title=\"\"><figcaption>IT Support c\u1ea7n bao ph\u1ee7 ng\u01b0\u1eddi d\u00f9ng, thi\u1ebft b\u1ecb, m\u1ea1ng, server, email, backup v\u00e0 b\u1ea3o m\u1eadt.<\/figcaption><\/figure>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Dich_vu_IT_Support_la_gi\"><\/span>D\u1ecbch v\u1ee5 IT Support l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IT Support l\u00e0 nh\u00f3m c\u00f4ng vi\u1ec7c h\u1ed7 tr\u1ee3 v\u00e0 v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin trong doanh nghi\u1ec7p. N\u1ebfu nh\u00ecn \u0111\u01a1n gi\u1ea3n, \u0111\u00f3 l\u00e0 ng\u01b0\u1eddi s\u1eeda m\u00e1y t\u00ednh, m\u00e1y in, m\u1ea1ng WiFi ho\u1eb7c Outlook khi nh\u00e2n vi\u00ean g\u1eb7p l\u1ed7i. Nh\u01b0ng trong v\u1eadn h\u00e0nh th\u1ef1c t\u1ebf, IT Support c\u00f2n ph\u1ea3i ki\u1ec3m tra nguy\u00ean nh\u00e2n l\u1eb7p l\u1ea1i, b\u1ea3o tr\u00ec thi\u1ebft b\u1ecb, theo d\u00f5i backup, h\u1ed7 tr\u1ee3 server\/file n\u1ed9i b\u1ed9, t\u01b0 v\u1ea5n n\u00e2ng c\u1ea5p v\u00e0 gi\u00fap doanh nghi\u1ec7p gi\u1ea3m th\u1eddi gian gi\u00e1n \u0111o\u1ea1n.<\/p>\n<p>V\u1edbi SME, IT Support thu\u00ea ngo\u00e0i th\u01b0\u1eddng \u0111\u00f3ng vai tr\u00f2 nh\u01b0 m\u1ed9t ph\u00f2ng IT m\u1edf r\u1ed9ng. Doanh nghi\u1ec7p kh\u00f4ng c\u1ea7n tuy\u1ec3n \u0111\u1ee7 nhi\u1ec1u v\u1ecb tr\u00ed k\u1ef9 thu\u1eadt, nh\u01b0ng v\u1eabn c\u00f3 ng\u01b0\u1eddi ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u, ph\u00e2n lo\u1ea1i l\u1ed7i, x\u1eed l\u00fd remote, onsite khi c\u1ea7n v\u00e0 b\u00e1o c\u00e1o t\u00ecnh tr\u1ea1ng h\u1ec7 th\u1ed1ng theo k\u1ef3.<\/p>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Khi_nao_doanh_nghiep_nen_thue_ngoai_IT_Support\"><\/span>Khi n\u00e0o doanh nghi\u1ec7p n\u00ean thu\u00ea ngo\u00e0i IT Support?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>D\u1ea5u hi\u1ec7u r\u00f5 nh\u1ea5t l\u00e0 nh\u00e2n vi\u00ean ph\u1ea3i t\u1ef1 x\u1eed l\u00fd l\u1ed7i k\u1ef9 thu\u1eadt ho\u1eb7c h\u1ecfi nhau qua chat n\u1ed9i b\u1ed9 m\u00e0 kh\u00f4ng c\u00f3 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m. Khi c\u00f4ng ty c\u00f3 15-20 m\u00e1y t\u00ednh tr\u1edf l\u00ean, c\u00f3 email theo t\u00ean mi\u1ec1n, c\u00f3 ph\u1ea7n m\u1ec1m k\u1ebf to\u00e1n\/CRM, c\u00f3 m\u00e1y in d\u00f9ng chung ho\u1eb7c c\u00f3 server\/NAS l\u01b0u d\u1eef li\u1ec7u, s\u1ef1 c\u1ed1 IT kh\u00f4ng c\u00f2n l\u00e0 chuy\u1ec7n nh\u1ecf c\u1ee7a t\u1eebng m\u00e1y ri\u00eang l\u1ebb.<\/p>\n<table>\n<thead>\n<tr>\n<th>D\u1ea5u hi\u1ec7u<\/th>\n<th>T\u00e1c \u0111\u1ed9ng<\/th>\n<th>N\u00ean l\u00e0m<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>L\u1ed7i WiFi, m\u00e1y in, Outlook l\u1eb7p l\u1ea1i<\/td>\n<td>M\u1ea5t th\u1eddi gian nhi\u1ec1u ph\u00f2ng ban<\/td>\n<td>Ghi nh\u1eadn ticket v\u00e0 x\u1eed l\u00fd nguy\u00ean nh\u00e2n g\u1ed1c<\/td>\n<\/tr>\n<tr>\n<td>Kh\u00f4ng r\u00f5 backup c\u00f3 ph\u1ee5c h\u1ed3i \u0111\u01b0\u1ee3c kh\u00f4ng<\/td>\n<td>R\u1ee7i ro m\u1ea5t d\u1eef li\u1ec7u<\/td>\n<td>Ki\u1ec3m tra l\u1ecbch backup v\u00e0 th\u1eed restore<\/td>\n<\/tr>\n<tr>\n<td>Nh\u00e2n vi\u00ean m\u1edbi c\u1ea5p t\u00e0i kho\u1ea3n ch\u1eadm<\/td>\n<td>Onboarding k\u00e9m<\/td>\n<td>Chu\u1ea9n h\u00f3a checklist thi\u1ebft b\u1ecb\/t\u00e0i kho\u1ea3n<\/td>\n<\/tr>\n<tr>\n<td>C\u00f3 nhi\u1ec1u chi nh\u00e1nh ho\u1eb7c remote<\/td>\n<td>H\u1ed7 tr\u1ee3 kh\u00f4ng \u0111\u1ed3ng \u0111\u1ec1u<\/td>\n<td>Thi\u1ebft l\u1eadp SLA remote\/onsite<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Pham_vi_IT_Support_nen_gom_nhung_gi\"><\/span>Ph\u1ea1m vi IT Support n\u00ean g\u1ed3m nh\u1eefng g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ph\u1ea1m vi t\u1ed1i thi\u1ec3u n\u00ean g\u1ed3m h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng, m\u00e1y t\u00ednh, m\u00e1y in, ph\u1ea7n m\u1ec1m v\u0103n ph\u00f2ng, email, m\u1ea1ng LAN\/WiFi, thi\u1ebft b\u1ecb m\u1ea1ng c\u01a1 b\u1ea3n v\u00e0 b\u00e1o c\u00e1o ticket. V\u1edbi doanh nghi\u1ec7p c\u00f3 h\u1ea1 t\u1ea7ng ph\u1ee9c t\u1ea1p h\u01a1n, c\u1ea7n th\u00eam server, NAS, cloud, VPN, backup, firewall, ph\u00e2n quy\u1ec1n th\u01b0 m\u1ee5c v\u00e0 ki\u1ec3m tra b\u1ea3o m\u1eadt \u0111\u1ecbnh k\u1ef3.<\/p>\n<figure><img decoding=\"async\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2026\/07\/it-support-sla-checklist.png\" alt=\"Quy tr\u00ecnh IT Support \u0111\u1ecbnh k\u1ef3 g\u1ed3m kh\u1ea3o s\u00e1t SLA ticket b\u1ea3o tr\u00ec v\u00e0 b\u00e1o c\u00e1o\" loading=\"lazy\" title=\"\"><figcaption>Quy tr\u00ecnh IT Support n\u00ean c\u00f3 kh\u1ea3o s\u00e1t, SLA, ticket, b\u1ea3o tr\u00ec v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/figcaption><\/figure>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"IT_Systems_xu_ly_IT_Support_nhu_the_nao\"><\/span>IT Systems x\u1eed l\u00fd IT Support nh\u01b0 th\u1ebf n\u00e0o?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IT Systems n\u00ean b\u1eaft \u0111\u1ea7u b\u1eb1ng kh\u1ea3o s\u00e1t hi\u1ec7n tr\u1ea1ng: s\u1ed1 ng\u01b0\u1eddi d\u00f9ng, s\u1ed1 thi\u1ebft b\u1ecb, m\u00f4 h\u00ecnh m\u1ea1ng, email, server, ph\u1ea7n m\u1ec1m nghi\u1ec7p v\u1ee5 v\u00e0 backup. Sau \u0111\u00f3 ph\u1ea1m vi h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c chia theo nh\u00f3m: ng\u01b0\u1eddi d\u00f9ng, thi\u1ebft b\u1ecb, h\u1ea1 t\u1ea7ng, d\u1eef li\u1ec7u v\u00e0 b\u1ea3o m\u1eadt. C\u00e1ch chia n\u00e0y gi\u00fap h\u1ee3p \u0111\u1ed3ng r\u00f5 tr\u00e1ch nhi\u1ec7m, tr\u00e1nh t\u00ecnh tr\u1ea1ng ghi chung chung r\u1ed3i ph\u00e1t sinh tranh c\u00e3i khi c\u00f3 s\u1ef1 c\u1ed1.<\/p>\n<p>Trong v\u1eadn h\u00e0nh, y\u00eau c\u1ea7u n\u00ean \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn qua k\u00eanh r\u00f5 r\u00e0ng, c\u00f3 m\u1ee9c \u01b0u ti\u00ean, c\u00f3 th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 c\u00f3 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3. Nh\u1eefng l\u1ed7i l\u1eb7p l\u1ea1i nhi\u1ec1u l\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o danh s\u00e1ch x\u1eed l\u00fd nguy\u00ean nh\u00e2n g\u1ed1c, v\u00ed d\u1ee5 WiFi y\u1ebfu \u1edf m\u1ed9t khu v\u1ef1c, Outlook l\u1ed7i do mailbox \u0111\u1ea7y, ho\u1eb7c file server ch\u1eadm do ph\u00e2n quy\u1ec1n v\u00e0 dung l\u01b0\u1ee3ng.<\/p>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Khi_nao_chua_can_thue_ngoai_theo_goi\"><\/span>Khi n\u00e0o ch\u01b0a c\u1ea7n thu\u00ea ngo\u00e0i theo g\u00f3i?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>N\u1ebfu c\u00f4ng ty ch\u1ec9 c\u00f3 v\u00e0i m\u00e1y t\u00ednh, kh\u00f4ng c\u00f3 d\u1eef li\u1ec7u quan tr\u1ecdng, kh\u00f4ng d\u00f9ng email theo t\u00ean mi\u1ec1n v\u00e0 g\u1ea7n nh\u01b0 kh\u00f4ng ph\u00e1t sinh l\u1ed7i, c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u b\u1eb1ng h\u1ed7 tr\u1ee3 theo l\u1ea7n. Tuy v\u1eady, khi \u0111\u00e3 c\u00f3 nhi\u1ec1u nh\u00e2n s\u1ef1 h\u01a1n ho\u1eb7c c\u00f3 d\u1eef li\u1ec7u kinh doanh c\u1ea7n b\u1ea3o v\u1ec7, <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">d\u1ecbch v\u1ee5 IT Support thu\u00ea ngo\u00e0i cho doanh nghi\u1ec7p<\/a> s\u1ebd gi\u00fap gi\u1ea3m r\u1ee7i ro v\u1eadn h\u00e0nh.<\/p>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Checklist_chon_nha_cung_cap_IT_Support\"><\/span>Checklist ch\u1ecdn nh\u00e0 cung c\u1ea5p IT Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>C\u00f3 SLA remote v\u00e0 onsite r\u00f5 kh\u00f4ng?<\/li>\n<li>C\u00f3 ghi nh\u1eadn ticket v\u00e0 b\u00e1o c\u00e1o l\u1ed7i l\u1eb7p l\u1ea1i kh\u00f4ng?<\/li>\n<li>C\u00f3 ki\u1ec3m tra backup v\u00e0 b\u1ea3o m\u1eadt \u0111\u1ecbnh k\u1ef3 kh\u00f4ng?<\/li>\n<li>C\u00f3 h\u1ed7 tr\u1ee3 server, email, m\u1ea1ng hay ch\u1ec9 s\u1eeda m\u00e1y t\u00ednh?<\/li>\n<li>C\u00f3 b\u00e0n giao t\u00e0i li\u1ec7u c\u1ea5u h\u00ecnh, t\u00e0i kho\u1ea3n v\u00e0 khuy\u1ebfn ngh\u1ecb n\u00e2ng c\u1ea5p kh\u00f4ng?<\/li>\n<\/ul>\n<section class=\"its-depth-extra-2026-07-29\">\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Vi_du_trien_khai_cho_cong_ty_25-40_nhan_su\"><\/span>V\u00ed d\u1ee5 tri\u1ec3n khai cho c\u00f4ng ty 25-40 nh\u00e2n s\u1ef1<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>M\u1ed9t c\u00f4ng ty 30 nh\u00e2n s\u1ef1 th\u01b0\u1eddng c\u00f3 kho\u1ea3ng 25-35 laptop\/PC, 2-4 m\u00e1y in, m\u1ed9t h\u1ec7 th\u1ed1ng WiFi v\u0103n ph\u00f2ng, email theo t\u00ean mi\u1ec1n, ph\u1ea7n m\u1ec1m k\u1ebf to\u00e1n, ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng v\u00e0 m\u1ed9t n\u01a1i l\u01b0u file n\u1ed9i b\u1ed9. N\u1ebfu kh\u00f4ng c\u00f3 IT Support \u0111\u1ecbnh k\u1ef3, c\u00e1c l\u1ed7i nh\u1ecf nh\u01b0 m\u00e1y in kh\u00f4ng in \u0111\u01b0\u1ee3c, WiFi y\u1ebfu \u1edf ph\u00f2ng h\u1ecdp, Outlook \u0111\u1ea7y dung l\u01b0\u1ee3ng ho\u1eb7c nh\u00e2n vi\u00ean m\u1edbi ch\u01b0a \u0111\u01b0\u1ee3c c\u1ea5p quy\u1ec1n c\u00f3 th\u1ec3 l\u1ea5y \u0111i r\u1ea5t nhi\u1ec1u th\u1eddi gian c\u1ee7a c\u00e1c ph\u00f2ng ban.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, g\u00f3i IT Support n\u00ean \u01b0u ti\u00ean ba vi\u1ec7c. Th\u1ee9 nh\u1ea5t l\u00e0 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng h\u1eb1ng ng\u00e0y qua k\u00eanh r\u00f5 r\u00e0ng. Th\u1ee9 hai l\u00e0 ki\u1ec3m tra \u0111\u1ecbnh k\u1ef3 c\u00e1c th\u00e0nh ph\u1ea7n c\u00f3 \u1ea3nh h\u01b0\u1edfng nhi\u1ec1u ng\u01b0\u1eddi nh\u01b0 m\u1ea1ng, email, file server, backup. Th\u1ee9 ba l\u00e0 b\u00e1o c\u00e1o c\u00e1c l\u1ed7i l\u1eb7p l\u1ea1i \u0111\u1ec3 doanh nghi\u1ec7p bi\u1ebft n\u00ean n\u00e2ng c\u1ea5p thi\u1ebft b\u1ecb, \u0111\u1ed5i c\u00e1ch ph\u00e2n quy\u1ec1n hay \u0111\u00e0o t\u1ea1o l\u1ea1i ng\u01b0\u1eddi d\u00f9ng \u1edf \u0111i\u1ec3m n\u00e0o.<\/p>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Dau_ra_ban_giao_nen_co_trong_dich_vu_IT_Support\"><\/span>\u0110\u1ea7u ra b\u00e0n giao n\u00ean c\u00f3 trong d\u1ecbch v\u1ee5 IT Support<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>M\u1ed9t d\u1ecbch v\u1ee5 IT Support chuy\u00ean nghi\u1ec7p kh\u00f4ng n\u00ean k\u1ebft th\u00fac b\u1eb1ng c\u00e2u \u201c\u0111\u00e3 s\u1eeda xong\u201d. Doanh nghi\u1ec7p c\u1ea7n c\u00f3 \u0111\u1ea7u ra c\u1ee5 th\u1ec3 \u0111\u1ec3 ki\u1ec3m so\u00e1t h\u1ec7 th\u1ed1ng l\u00e2u d\u00e0i. C\u00e1c \u0111\u1ea7u ra n\u00ean c\u00f3 g\u1ed3m danh s\u00e1ch thi\u1ebft b\u1ecb, danh s\u00e1ch t\u00e0i kho\u1ea3n quan tr\u1ecdng, s\u01a1 \u0111\u1ed3 m\u1ea1ng c\u01a1 b\u1ea3n, th\u00f4ng tin nh\u00e0 cung c\u1ea5p Internet, c\u1ea5u h\u00ecnh thi\u1ebft b\u1ecb m\u1ea1ng ch\u00ednh, l\u1ecbch backup, danh s\u00e1ch l\u1ed7i l\u1eb7p l\u1ea1i v\u00e0 khuy\u1ebfn ngh\u1ecb n\u00e2ng c\u1ea5p theo m\u1ee9c \u01b0u ti\u00ean.<\/p>\n<p>Nh\u1eefng t\u00e0i li\u1ec7u n\u00e0y gi\u00fap doanh nghi\u1ec7p kh\u00f4ng b\u1ecb ph\u1ee5 thu\u1ed9c v\u00e0o tr\u00ed nh\u1edb c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n. Khi \u0111\u1ed5i nh\u00e2n s\u1ef1, m\u1edf chi nh\u00e1nh ho\u1eb7c thay nh\u00e0 cung c\u1ea5p, d\u1eef li\u1ec7u v\u1eadn h\u00e0nh v\u1eabn c\u00f2n \u0111\u1ec3 b\u00e0n giao. \u0110\u00e2y c\u0169ng l\u00e0 ph\u1ea7n th\u1ec3 hi\u1ec7n kh\u00e1c bi\u1ec7t gi\u1eefa h\u1ed7 tr\u1ee3 theo v\u1ee5 v\u00e0 <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">d\u1ecbch v\u1ee5 IT Support thu\u00ea ngo\u00e0i cho doanh nghi\u1ec7p<\/a> theo quy tr\u00ecnh.<\/p>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cac_rui_ro_neu_tu_xu_ly_IT_khong_co_quy_trinh\"><\/span>C\u00e1c r\u1ee7i ro n\u1ebfu t\u1ef1 x\u1eed l\u00fd IT kh\u00f4ng c\u00f3 quy tr\u00ecnh<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>M\u1eadt kh\u1ea9u admin b\u1ecb chia s\u1ebb qua nhi\u1ec1u ng\u01b0\u1eddi v\u00e0 kh\u00f4ng c\u00f2n ki\u1ec3m so\u00e1t.<\/li>\n<li>Backup c\u00f3 ch\u1ea1y nh\u01b0ng ch\u01b0a t\u1eebng th\u1eed ph\u1ee5c h\u1ed3i.<\/li>\n<li>Thi\u1ebft b\u1ecb m\u1ea1ng c\u1ea5u h\u00ecnh t\u1ea1m, kh\u00f4ng c\u00f3 t\u00e0i li\u1ec7u b\u00e0n giao.<\/li>\n<li>Nh\u00e2n vi\u00ean ngh\u1ec9 vi\u1ec7c nh\u01b0ng t\u00e0i kho\u1ea3n email, Drive ho\u1eb7c ph\u1ea7n m\u1ec1m v\u1eabn c\u00f2n quy\u1ec1n truy c\u1eadp.<\/li>\n<li>L\u1ed7i l\u1eb7p l\u1ea1i nhi\u1ec1u th\u00e1ng nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ed5ng h\u1ee3p \u0111\u1ec3 x\u1eed l\u00fd nguy\u00ean nh\u00e2n g\u1ed1c.<\/li>\n<\/ul>\n<\/section>\n<section class=\"its-post-faq\">\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cau_hoi_thuong_gap\"><\/span>C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"IT_Support_khac_gi_bao_tri_may_tinh\"><\/span>IT Support kh\u00e1c g\u00ec b\u1ea3o tr\u00ec m\u00e1y t\u00ednh?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>B\u1ea3o tr\u00ec m\u00e1y t\u00ednh t\u1eadp trung v\u00e0o thi\u1ebft b\u1ecb \u0111\u1ea7u cu\u1ed1i. IT Support r\u1ed9ng h\u01a1n, g\u1ed3m ng\u01b0\u1eddi d\u00f9ng, m\u1ea1ng, server, email, backup, b\u1ea3o m\u1eadt v\u00e0 quy tr\u00ecnh h\u1ed7 tr\u1ee3.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Doanh_nghiep_bao_nhieu_nguoi_thi_nen_thue_IT_Support\"><\/span>Doanh nghi\u1ec7p bao nhi\u00eau ng\u01b0\u1eddi th\u00ec n\u00ean thu\u00ea IT Support?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Kho\u1ea3ng 10-20 nh\u00e2n s\u1ef1 \u0111\u00e3 n\u00ean c\u00e2n nh\u1eafc n\u1ebfu l\u1ed7i IT \u1ea3nh h\u01b0\u1edfng c\u00f4ng vi\u1ec7c ho\u1eb7c c\u00f3 d\u1eef li\u1ec7u, email, server c\u1ea7n qu\u1ea3n l\u00fd.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"IT_Support_co_ho_tro_onsite_khong\"><\/span>IT Support c\u00f3 h\u1ed7 tr\u1ee3 onsite kh\u00f4ng?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00f3, t\u00f9y SLA. L\u1ed7i ph\u1ea7n c\u1ee9ng, m\u1ea1ng, m\u00e1y in ho\u1eb7c kh\u1ea3o s\u00e1t h\u1ec7 th\u1ed1ng th\u01b0\u1eddng c\u1ea7n onsite.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"IT_Systems_co_cung_cap_IT_Support_thue_ngoai_khong\"><\/span>IT Systems c\u00f3 cung c\u1ea5p IT Support thu\u00ea ngo\u00e0i kh\u00f4ng?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00f3. IT Systems h\u1ed7 tr\u1ee3 remote, onsite, b\u1ea3o tr\u00ec \u0111\u1ecbnh k\u1ef3, SLA v\u00e0 b\u00e1o c\u00e1o v\u1eadn h\u00e0nh.<\/p>\n<\/section>\n<section class=\"its-post-cta\">\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Can_doi_IT_ho_tro_dinh_ky\"><\/span>C\u1ea7n \u0111\u1ed9i IT h\u1ed7 tr\u1ee3 \u0111\u1ecbnh k\u1ef3?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Xem chi ti\u1ebft <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">d\u1ecbch v\u1ee5 IT Support thu\u00ea ngo\u00e0i cho doanh nghi\u1ec7p<\/a> ho\u1eb7c li\u00ean h\u1ec7 IT Systems \u0111\u1ec3 kh\u1ea3o s\u00e1t hi\u1ec7n tr\u1ea1ng.<\/p>\n<p><a href=\"https:\/\/itsystems.vn\/en\/contact-it-systems-vietnam\/\">Li\u00ean h\u1ec7 IT Systems \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n<\/a><\/p>\n<\/section>\n<p><!-- its-deep-aio-related-2026-07-26 --><\/p>\n<section class=\"its-related-services\">\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Dich_vu_lien_quan_tu_IT_Systems\"><\/span>D\u1ecbch v\u1ee5 li\u00ean quan t\u1eeb IT Systems<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>N\u1ed9i dung n\u00e0y li\u00ean quan \u0111\u1ebfn v\u1eadn h\u00e0nh IT, ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p, d\u1eef li\u1ec7u v\u00e0 quy tr\u00ecnh h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng. C\u00e1c d\u1ecbch v\u1ee5 d\u01b0\u1edbi \u0111\u00e2y gi\u00fap doanh nghi\u1ec7p gi\u1ea3m r\u1ee7i ro khi h\u1ec7 th\u1ed1ng nghi\u1ec7p v\u1ee5 ph\u00e1t sinh l\u1ed7i.<\/p>\n<ul>\n<li><a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support cho ph\u1ea7n m\u1ec1m v\u00e0 h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p<\/a><\/li>\n<li><a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-helpdesk-services\/\">D\u1ecbch v\u1ee5 IT Helpdesk ti\u1ebfp nh\u1eadn ticket ng\u01b0\u1eddi d\u00f9ng<\/a><\/li>\n<li><a href=\"https:\/\/itsystems.vn\/en\/ai-agent-services-for-businesses\/\">AI Agent h\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh v\u00e0 b\u00e1o c\u00e1o<\/a><\/li>\n<\/ul>\n<\/section>\n<p><!-- its-deep-aio-faq-2026-07-26 --><\/p>\n<section class=\"its-post-faq\">\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cau_hoi_thuong_gap-2\"><\/span>C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Truoc_khi_cap_nhat_phan_mem_nghiep_vu_can_chuan_bi_gi\"><\/span>Tr\u01b0\u1edbc khi c\u1eadp nh\u1eadt ph\u1ea7n m\u1ec1m nghi\u1ec7p v\u1ee5 c\u1ea7n chu\u1ea9n b\u1ecb g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u1ea7n backup d\u1eef li\u1ec7u, ghi nh\u1eadn phi\u00ean b\u1ea3n hi\u1ec7n t\u1ea1i, ki\u1ec3m tra t\u00edch h\u1ee3p, ph\u00e2n quy\u1ec1n v\u00e0 c\u00f3 ph\u01b0\u01a1ng \u00e1n rollback. N\u00ean th\u1eed tr\u00ean nh\u00f3m nh\u1ecf ho\u1eb7c m\u00f4i tr\u01b0\u1eddng test tr\u01b0\u1edbc khi c\u1eadp nh\u1eadt di\u1ec7n r\u1ed9ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Loi_phan_mem_co_the_lien_quan_den_ha_tang_IT_khong\"><\/span>L\u1ed7i ph\u1ea7n m\u1ec1m c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn h\u1ea1 t\u1ea7ng IT kh\u00f4ng?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00f3. Nhi\u1ec1u l\u1ed7i ph\u1ea7n m\u1ec1m \u0111\u1ebfn t\u1eeb m\u1ea1ng, server, database, quy\u1ec1n truy c\u1eadp, m\u00e1y tr\u1ea1m ho\u1eb7c c\u1ea5u h\u00ecnh b\u1ea3o m\u1eadt. V\u00ec v\u1eady c\u1ea7n ki\u1ec3m tra c\u1ea3 \u1ee9ng d\u1ee5ng v\u00e0 m\u00f4i tr\u01b0\u1eddng v\u1eadn h\u00e0nh xung quanh.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Khi_nao_can_Helpdesk_cho_phan_mem_noi_bo\"><\/span>Khi n\u00e0o c\u1ea7n Helpdesk cho ph\u1ea7n m\u1ec1m n\u1ed9i b\u1ed9?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Khi nhi\u1ec1u nh\u00e2n vi\u00ean c\u1ea7n h\u1ed7 tr\u1ee3 th\u01b0\u1eddng xuy\u00ean, doanh nghi\u1ec7p n\u00ean c\u00f3 k\u00eanh Helpdesk \u0111\u1ec3 ti\u1ebfp nh\u1eadn, ph\u00e2n lo\u1ea1i v\u00e0 theo d\u00f5i ticket. \u0110i\u1ec1u n\u00e0y gi\u00fap gi\u1ea3m t\u00ecnh tr\u1ea1ng x\u1eed l\u00fd r\u1eddi r\u1ea1c qua chat c\u00e1 nh\u00e2n.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"IT_Systems_co_ho_tro_phan_mem_nghiep_vu_khong\"><\/span>IT Systems c\u00f3 h\u1ed7 tr\u1ee3 ph\u1ea7n m\u1ec1m nghi\u1ec7p v\u1ee5 kh\u00f4ng?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00f3. IT Systems c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 ki\u1ec3m tra m\u00e1y tr\u1ea1m, server, backup, m\u1ea1ng, quy\u1ec1n truy c\u1eadp v\u00e0 ph\u1ed1i h\u1ee3p v\u1edbi nh\u00e0 cung c\u1ea5p ph\u1ea7n m\u1ec1m \u0111\u1ec3 x\u1eed l\u00fd s\u1ef1 c\u1ed1.<\/p>\n<\/section>\n<p><!-- its-deep-aio-cta-2026-07-26 --><\/p>\n<section class=\"its-post-cta\">\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Can_ho_tro_phan_mem_nghiep_vu_hoac_quy_trinh_IT\"><\/span>C\u1ea7n h\u1ed7 tr\u1ee3 ph\u1ea7n m\u1ec1m nghi\u1ec7p v\u1ee5 ho\u1eb7c quy tr\u00ecnh IT?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IT Systems Vi\u1ec7t Nam h\u1ed7 tr\u1ee3 ki\u1ec3m tra ph\u1ea7n m\u1ec1m, d\u1eef li\u1ec7u, m\u00e1y tr\u1ea1m, server v\u00e0 quy tr\u00ecnh Helpdesk \u0111\u1ec3 doanh nghi\u1ec7p v\u1eadn h\u00e0nh \u1ed5n \u0111\u1ecbnh h\u01a1n.<\/p>\n<p><a href=\"https:\/\/itsystems.vn\/en\/contact-it-systems-vietnam\/\">Li\u00ean h\u1ec7 IT Systems \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n<\/a><\/p>\n<\/section>\n<p>\u1ede g\u00f3c \u0111\u1ed9 v\u1eadn h\u00e0nh SME, ph\u1ea7n n\u00e0y c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 b\u1eb1ng r\u1ee7i ro kinh doanh, kh\u00f4ng ch\u1ec9 b\u1eb1ng \u0111\u1ecbnh ngh\u0129a ho\u1eb7c t\u00ednh n\u0103ng. Doanh nghi\u1ec7p n\u00ean x\u00e1c \u0111\u1ecbnh ai b\u1ecb \u1ea3nh h\u01b0\u1edfng khi h\u1ec7 th\u1ed1ng l\u1ed7i, th\u1eddi gian gi\u00e1n \u0111o\u1ea1n ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c, d\u1eef li\u1ec7u n\u00e0o c\u1ea7n b\u1ea3o v\u1ec7, k\u00eanh h\u1ed7 tr\u1ee3 n\u00e0o \u0111ang d\u00f9ng v\u00e0 b\u1eb1ng ch\u1ee9ng n\u00e0o c\u1ea7n l\u01b0u sau khi x\u1eed l\u00fd. N\u1ebfu ch\u01b0a c\u00f3 quy tr\u00ecnh r\u00f5, n\u00ean \u0111\u1ed1i chi\u1ebfu v\u1edbi <a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">D\u1ecbch v\u1ee5 IT Support c\u1ee7a IT Systems<\/a> \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi h\u1ed7 tr\u1ee3, SLA, tr\u00e1ch nhi\u1ec7m b\u00e0n giao v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n<section class=\"its-post-cta\">\n<h2><span class=\"ez-toc-section\" id=\"Can_IT_Systems_ra_soat_pham_vi_phu_hop\"><\/span>C\u1ea7n IT Systems r\u00e0 so\u00e1t ph\u1ea1m vi ph\u00f9 h\u1ee3p?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<div style=\"border:1px solid #ef233c;background:#fff5f6;padding:22px;border-radius:8px\">\n<p><strong>IT Systems c\u00f3 th\u1ec3 r\u00e0 so\u00e1t hi\u1ec7n tr\u1ea1ng, ng\u01b0\u1eddi d\u00f9ng, d\u1eef li\u1ec7u, thi\u1ebft b\u1ecb, t\u00e0i kho\u1ea3n, b\u1ea3o m\u1eadt, backup, SLA v\u00e0 k\u00eanh h\u1ed7 tr\u1ee3 \u0111\u1ec3 \u0111\u1ec1 xu\u1ea5t ph\u1ea1m vi D\u1ecbch v\u1ee5 IT Support ph\u00f9 h\u1ee3p.<\/strong> Doanh nghi\u1ec7p s\u1ebd bi\u1ebft n\u00ean \u01b0u ti\u00ean h\u1ea1ng m\u1ee5c n\u00e0o tr\u01b0\u1edbc, h\u1ea1ng m\u1ee5c n\u00e0o theo d\u00f5i \u0111\u1ecbnh k\u1ef3 v\u00e0 h\u1ea1ng m\u1ee5c n\u00e0o n\u00ean \u0111\u01b0a v\u00e0o k\u1ebf ho\u1ea1ch c\u1ea3i ti\u1ebfn.<\/p>\n<p>K\u1ebft qu\u1ea3 n\u00ean l\u00e0 m\u1ed9t ph\u1ea1m vi c\u00f4ng vi\u1ec7c r\u00f5 r\u00e0ng, c\u00f3 tr\u00e1ch nhi\u1ec7m hai b\u00ean, k\u00eanh ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u, ch\u1ec9 s\u1ed1 b\u00e1o c\u00e1o v\u00e0 \u0111\u1ec1 xu\u1ea5t ng\u00e2n s\u00e1ch ph\u00f9 h\u1ee3p v\u1edbi quy m\u00f4 SME.<\/p>\n<p><a href=\"https:\/\/itsystems.vn\/en\/contact-it-systems-vietnam\/\" style=\"display:inline-block;background:#ef233c;color:#ffffff;text-decoration:none;padding:12px 18px;border-radius:6px;font-weight:700\">Li\u00ean h\u1ec7 IT Systems \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n<\/a><\/p>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>D\u1ecbch v\u1ee5 IT Support thu\u00ea ngo\u00e0i gi\u00fap doanh nghi\u1ec7p c\u00f3 \u0111\u1ed9i k\u1ef9 thu\u1eadt h\u1ed7 tr\u1ee3 m\u00e1y t\u00ednh, m\u1ea1ng, server, email, b\u1ea3o m\u1eadt v\u00e0 ng\u01b0\u1eddi d\u00f9ng h\u1eb1ng ng\u00e0y m\u00e0 kh\u00f4ng ph\u1ea3i duy tr\u00ec ph\u00f2ng IT n\u1ed9i b\u1ed9 \u0111\u1ea7y \u0111\u1ee7. D\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi SME c\u1ea7n ph\u1ea3n h\u1ed3i nhanh, c\u00f3 SLA v\u00e0 b\u00e1o c\u00e1o \u0111\u1ecbnh k\u1ef3.<\/p>\n","protected":false},"author":34,"featured_media":86453,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rank_math_focus_keyword":"what is it support outsourcing?","rank_math_title":"What Is IT Support Outsourcing? | IT Systems","rank_math_description":"IT Support outsourcing helps businesses handle user issues, devices, network, email, maintenance and incidents without a full internal team.","rank_math_robots":"","rank_math_canonical_url":"","rank_math_schema":"","footnotes":""},"categories":[1344],"tags":[],"class_list":["post-86452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-en"],"wpml_current_locale":"en_US","wpml_translations":{"vi_VN":{"locale":"vi_VN","id":86261,"slug":"dich-vu-it-support-la-gi-khi-nao-nen-thue-ngoai","post_title":"D\u1ecbch v\u1ee5 IT Support l\u00e0 g\u00ec? Khi n\u00e0o doanh nghi\u1ec7p n\u00ean thu\u00ea ngo\u00e0i?","href":"https:\/\/itsystems.vn\/dich-vu-it-support-la-gi-khi-nao-nen-thue-ngoai\/"}},"_links":{"self":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/posts\/86452","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/comments?post=86452"}],"version-history":[{"count":8,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/posts\/86452\/revisions"}],"predecessor-version":[{"id":88459,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/posts\/86452\/revisions\/88459"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/media\/86453"}],"wp:attachment":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/media?parent=86452"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/categories?post=86452"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/tags?post=86452"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}