{"id":57525,"date":"2025-02-11T15:14:15","date_gmt":"2025-02-11T08:14:15","guid":{"rendered":"https:\/\/itsystems.vn\/?p=57525"},"modified":"2026-07-29T11:50:10","modified_gmt":"2026-07-29T04:50:10","slug":"what-does-it-take-to-become-an-it-helpdesk","status":"publish","type":"post","link":"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/","title":{"rendered":"IT Helpdesk- What does it take to become an IT Helpdesk?"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">With the strong development of modern technology 4.0 today, the IT Helpdesk department is no longer strange, besides, the IT Helpdesk industry is attracting more and more attention of young people. With that interest, do you really understand what an IT Helpdesk is? What do I have to do as an IT Helpdesk? Besides, if you follow this profession, how do you need to equip yourself with knowledge and skills?&#8230; Let&#8217;s learn about these problems with\u00a0<a href=\"https:\/\/itsystems.vn\/en\/\"> IT Systems<\/a>!<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/macservice.vn\/wp-content\/uploads\/2019\/07\/hinh-anh-IT-helpdesk-la-gi-1.jpg\" alt=\"The Job of an IT Helpdesk\" width=\"650\" height=\"390\" title=\"\"><\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_86 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">The content of the article<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#What_is_IT_Helpdesk\" >What is IT Helpdesk?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#The_Job_of_an_IT_Helpdesk\" >The Job of an IT Helpdesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#Knowledge_and_skills_that_an_IT_Helpdesk_needs\" >Knowledge and skills that an IT Helpdesk needs<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#About_technical_skills\" >About technical skills<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#Soft_skills\" >Soft skills<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#Company_Requirements_When_Hiring_an_IT_Helpdesk\" >Company Requirements When Hiring an IT Helpdesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#Related_services_from_IT_Systems\" >Related services from IT Systems<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#FAQ\" >FAQ<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#When_should_a_business_ask_IT_Systems_for_support\" >When should a business ask IT Systems for support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#Can_IT_Systems_help_review_the_current_environment_before_proposing_a_solution\" >Can IT Systems help review the current environment before proposing a solution?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#Does_this_topic_connect_to_ongoing_IT_operations\" >Does this topic connect to ongoing IT operations?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/itsystems.vn\/en\/what-does-it-take-to-become-an-it-helpdesk\/#Need_help_applying_this_to_your_business\" >Need help applying this to your business?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"What_is_IT_Helpdesk\"><\/span><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 18pt;\"><strong>What is IT Helpdesk?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">The era of technology 4.0 is developing, surely businesses or IT companies are no longer strangers to the name IT Helpdesk. Besides, IT Helpdesk is also an IT department that is noticed by young people.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">So, <strong>what is IT Helpdesk?<\/strong> The IT Helpdesk is a department of the IT department, responsible for supporting users (inside and outside the company) with problems related to IT technology or services. IT Helpdesk is like a bridge between the information technology department and users.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"The_Job_of_an_IT_Helpdesk\"><\/span><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 18pt;\"><strong>The Job of an IT Helpdesk<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Each corporate organization will have a different IT Helpdesk job. There will be an internal IT Helpdesk or IT Helpdesk for users. Depending on the needs of the companies. In addition, they can hire IT Helpdesk services such as <a href=\"https:\/\/itsystems.vn\/en\/\">IT System<\/a> or companies with in-depth experience in solving network, hardware or software problems.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">The day-to-day work of the IT Helpdesk team supports different issues depending on the needs of the user or the company&#8217;s system. The IT Helpdesk will be the person who supports the customer in planning system upgrades, updates or maintenance. The IT Helpdesk serves as the first point of contact for users when they encounter hardware, software, or system problems. Handle requests using ITSM software or your own system to help, allowing you in the IT Helpdesk department to track user requests, easily find solutions to problems for users and arrange priorities for the board of directors,\u00a0 department heads&#8230;<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Some specific tasks of IT Helpdesk stand out in some businesses in Vietnam:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Assist users when there are any technical problems related to hardware, software, computer networks, phones or applications on users&#8217; computers.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">To provide information about IT services when requested by users.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Transfer information to other relevant departments in the IT department to ensure that user requests or issues are handled appropriately. Track processing progress and feedback from users.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Manage SEO website, hosting, server system of the company,&#8230;<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Data back-up, network maintenance and update<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Identify the best solution based on the problem and customer-provided insights<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Knowledge_and_skills_that_an_IT_Helpdesk_needs\"><\/span><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 18pt;\"><strong>Knowledge and skills that an IT Helpdesk needs<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">With long-term experience in the IT industry and experience in many businesses, how will IT System share with you the skills to become a professional IT Helpdesk?<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"About_technical_skills\"><\/span><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\"><strong>About technical skills<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Mastering the knowledge of hardware, operating systems, software, systems that the company is using, network systems<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Understand your company&#8217;s infrastructure<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Understand IT processes related to users<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Proficient use of IT service management applications.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Skills to detect errors, problems, and quickly come up with solutions.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Know how to install, repair and maintain devices related to the hardware of the user&#8217;s computer: PC, laptop,&#8230;<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Understand the knowledge of Network such as LAN, WAN, Internet, built network system,&#8230;<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Coming to IT Helpdesk, you not only need to cultivate your knowledge and techniques, but you also need to practice soft skills to help you exchange, advise and answer with customers to make them comfortable, comfortable, listen and understand.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/itguru.vn\/blog\/wp-content\/uploads\/2020\/02\/phat-trien-nghe-nghiep-it-helpdesk.jpg\" alt=\"The Job of an IT Helpdesk\" width=\"668\" height=\"501\" title=\"\"><\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Soft_skills\"><\/span><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\"><strong>Soft skills<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Professional communication skills: when users encounter problems or problems, you must be a person who knows how to explain in an easy-to-understand \u2013 easy-to-listen way to be able to guide and support users to follow in your way<\/span><\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">High teamwork skills: The IT helpdesk does not only work individually, but you have to coordinate with your teammates and internal departments of the company to assist in solving problems. Therefore, teamwork skills are a very important part when you want to become an IT helpdesk.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">To practice teamwork, the first thing you need to do is learn to listen to others, take responsibility as well as dare to accept criticism from many people.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Presentation skills: you must equip yourself with presentation skills to be able to present and explain to customers the problems they are facing and guide them on how to overcome them. In addition, you can also present and report independently in the meeting without encountering any problems.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Customer care skills: this is an important skill for an IT helpdesk staff. \u00a0You must always maintain a positive attitude, listen to customers and show care and sympathy for them no matter how strange or obvious the problem is.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Patience: this skill is equally important in your job. When guiding and supporting users and customers to solve problems and problems, you need to be really patient to be able to answer customer questions, no matter how uncomfortable and inhibited you are at that time.<\/span><\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Company_Requirements_When_Hiring_an_IT_Helpdesk\"><\/span><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 18pt;\"><strong>Company Requirements When Hiring an IT Helpdesk<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul style=\"text-align: justify;\">\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Have a degree in information technology<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Computer programming experience<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Understand each hardware and software part of your computer<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Ability to analyze and build system processes.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Enthusiastic, progressive, absorbing and learning new knowledge<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Honest, careful, hard-working, with a high sense of responsibility, withstanding work pressure.<\/span><\/li>\n<li><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Ability to diagnose and solve basic technical problems<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Thus, through the information shared by the IT System above, you have partly understood what an IT Helpdesk is, what they need to do and the recruitment needs of companies today. Hopefully, the above information can support you in the process of learning about IT Helpdesk.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">Besides, you can refer to IT Support? What is the difference between IT Support and IT Helpdesk? What does it take to become an IT Support professional?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-family: 'book antiqua', palatino, serif; font-size: 14pt;\">See also:<a href=\"https:\/\/itsystems.vn\/en\/it-helpdesk-it-systems\/\"> IT Helpdesk service of IT System<\/a><\/span><\/p>\n<p><!-- its-deep-aio-en-related-2026-07-27 --><\/p>\n<section class=\"its-deep-aio-related\" aria-label=\"Related IT Systems services\">\n<h2><span class=\"ez-toc-section\" id=\"Related_services_from_IT_Systems\"><\/span>Related services from IT Systems<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If your team is dealing with this issue in a live business environment, these services can help you move from diagnosis to a stable operating process.<\/p>\n<ul>\n<li><a href=\"https:\/\/itsystems.vn\/en\/microsoft-business-licensing\/microsoft-windows-licensing\/\">Windows licensing for business<\/a><\/li>\n<li><a href=\"https:\/\/itsystems.vn\/en\/microsoft-business-licensing\/windows-license-pricing\/\">Windows license pricing<\/a><\/li>\n<li><a href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">IT support services<\/a><\/li>\n<\/ul>\n<\/section>\n<p><!-- its-deep-aio-en-faq-2026-07-27 --><\/p>\n<section class=\"its-deep-aio-faq\" aria-label=\"Frequently asked questions\">\n<h2><span class=\"ez-toc-section\" id=\"FAQ\"><\/span>FAQ<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"When_should_a_business_ask_IT_Systems_for_support\"><\/span>When should a business ask IT Systems for support?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ask for support when the issue affects users, business data, security, licensing compliance, service availability or daily operations. A short technical review often prevents repeated incidents and hidden costs.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_IT_Systems_help_review_the_current_environment_before_proposing_a_solution\"><\/span>Can IT Systems help review the current environment before proposing a solution?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes. IT Systems can review the current setup, identify risks, map the issue to the right service scope and recommend a practical next step for your business.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Does_this_topic_connect_to_ongoing_IT_operations\"><\/span>Does this topic connect to ongoing IT operations?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In most cases, yes. Problems around software, cloud, endpoint, network, backup or security should be connected to a broader IT operations plan instead of being handled as isolated incidents.<\/p>\n<\/section>\n<p><!-- its-deep-aio-en-cta-2026-07-27 --><\/p>\n<section class=\"its-deep-aio-cta\" aria-label=\"Contact IT Systems\">\n<h2><span class=\"ez-toc-section\" id=\"Need_help_applying_this_to_your_business\"><\/span>Need help applying this to your business?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IT Systems Vietnam can help assess the issue, recommend the right service path and support implementation for your team.<\/p>\n<p><a class=\"button\" href=\"https:\/\/itsystems.vn\/en\/contact-it-systems-vietnam\/\">Contact IT Systems<\/a> <a class=\"button\" href=\"https:\/\/itsystems.vn\/en\/it-services-for-businesses\/it-support-services\/\">View IT support services<\/a><\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>With the strong development of modern technology 4.0 today, the IT Helpdesk department is no longer strange, besides, the IT Helpdesk industry is attracting more and more attention of young people. With that interest, do you really understand what an IT Helpdesk is? What do I have to do as an IT Helpdesk? Besides, if [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":77238,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"rank_math_focus_keyword":"IT Helpdesk","rank_math_title":"","rank_math_description":"","rank_math_robots":"","rank_math_canonical_url":"","rank_math_schema":"","footnotes":""},"categories":[1344],"tags":[],"class_list":["post-57525","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-en"],"wpml_current_locale":"en_US","wpml_translations":{"vi_VN":{"locale":"vi_VN","id":7120,"slug":"it-helpdesk-la-gi-nhung-dieu-can-de-thanh-it-helpdesk","post_title":"IT Helpdesk - \u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t IT Helpdesk c\u1ea7n nh\u1eefng \u0111i\u1ec1u g\u00ec ?","href":"https:\/\/itsystems.vn\/it-helpdesk-la-gi-nhung-dieu-can-de-thanh-it-helpdesk\/"}},"_links":{"self":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/posts\/57525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/comments?post=57525"}],"version-history":[{"count":2,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/posts\/57525\/revisions"}],"predecessor-version":[{"id":86213,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/posts\/57525\/revisions\/86213"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/media\/77238"}],"wp:attachment":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/media?parent=57525"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/categories?post=57525"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/tags?post=57525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}