{"id":6476,"date":"2020-10-14T13:57:54","date_gmt":"2020-10-14T06:57:54","guid":{"rendered":"https:\/\/itsystems.vn\/?page_id=6476"},"modified":"2026-08-10T05:26:05","modified_gmt":"2026-08-09T22:26:05","slug":"it-helpdesk-it-systems","status":"publish","type":"page","link":"https:\/\/itsystems.vn\/en\/it-helpdesk-it-systems\/","title":{"rendered":"IT Helpdesk"},"content":{"rendered":"<h1>IT HELPdESK SErvice<\/h1>\n<p>\t\t\t<a role=\"button\"><br \/>\n\t\t\t\t\t\tScroll down to see quoting<br \/>\n\t\t\t\t\t<\/a><br \/>\n\t\t<iframe loading=\"lazy\" title=\"IT Help Desk\/End User Support\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/OeSsulBDqbY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\t\t<\/p>\n<h2>IT Helpdesk<\/h2>\n<p>IT Systems provides IT Helpdesk Service, which is ready to support customers whenever needed.<\/p>\n<p>Our IT Helpdesk Service includes remote and on-site support. Furthermore, there is no limit to how many times we reach out to you.<\/p>\n<p>When you use IT Systems&#8217; <a href=\"https:\/\/en.wikipedia.org\/wiki\/Help_desk\" target=\"_blank\" rel=\"noopener\">IT Helpdesk<\/a> service, all of your machines and equipment will be maintained and repaired periodically, and with a consistent price tag. That will ensure your convenience.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">IT Helpdesk Benefits<\/a><\/p>\n<ul>\n<li>Saves extra cost to hire an IT worker.<\/li>\n<li>Reduces human management costs and unnecessary equipment expenses.<\/li>\n<li>Gets a team with great experience.<\/li>\n<li>Gets total support regarding servers, workstation, network equipment, and other systems.<\/li>\n<li>IT Systems uses Helpdesk Software, and can submit monthly report based on your request.<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">IT Helpdesk Procedures<\/a><\/p>\n<p>IT Systems understands that in order to deliver the best service quality, we need a clear procedure to how we solve things. Therefore, IT Systems has been optimizing its procedures to adapt to your needs.<\/p>\n<p>IT Systems flexibly adjusts its procedures for all types of enterprises. Therefore, we can work with companies in multiple fields of business.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Remote support, and rapid on-site support<\/a><\/p>\n<p>At IT Systems, IT Helpdesk services are executed with speed. You can select between on-call, remote support within 5 minutes, or on-site support withing 30 minutes. Everything is handled with a high-octane fashion.<\/p>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">Maintaining and Reporting periodicaly<\/a><\/p>\n<p>Your IT system will be maintained regularly to make sure everything works to its best. Our analysis and report system ensures to give a full look to how things are going.<\/p>\n<h2>IT HElpdesk quoting<\/h2>\n<h3>Remote support<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\tFor customers outside HCMC<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t50k VND<br \/>\n\t\t\t\t\t\t\t\t\tPC\/month\t\t\t\t\t\t\t<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tMultiple places\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tUnlimited support times\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tWork hours support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tRemote support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tPrinters, PCs, Laptops\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOn-site support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tMonthly checkup\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOnce in 3 months maintenance\n\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/itsystems.vn\/en\/contact-it-systems\/\">Subscribe<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\tReference quoting<\/p>\n<h3>A0 Standard Pack<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\tFor companies with under 10 PCs<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t1M VND<br \/>\n\t\t\t\t\t\t\t\t\t\/month\t\t\t\t\t\t\t<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tOne place\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tUnlimited support times\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tWork hours support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tRemote support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tPrinters, PCs, Laptops\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOn-site support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tMonthly checkup\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOnce in 3 months maintenance\n\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/itsystems.vn\/en\/contact-it-systems\/\">Subscribe<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\tReference quoting<\/p>\n<h3>A1 Standard Pack<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\tFor companies with 10-30 PCs<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t90k VND<br \/>\n\t\t\t\t\t\t\t\t\tPC\/Month\t\t\t\t\t\t\t<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tOne place\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tUnlimited support times\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tWork hours support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tRemote support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tPrinters, PCs, Laptops\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOn-site support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tMonthly checkup\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOnce in 3 months maintenance\n\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/itsystems.vn\/en\/contact-it-systems\/\">Subscribe<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\tReference quoting<\/p>\n<h3>A2 Standard Pack<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\tFor companies with 31-49 PCs<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t85k VND<br \/>\n\t\t\t\t\t\t\t\t\tPC\/Month\t\t\t\t\t\t\t<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tOne place\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tUnlimited support times\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tWork hours support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tRemote support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tPrinters, PCs, Laptops\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOn-site support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tMonthly checkup\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOnce in 3 months maintenance\n\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/itsystems.vn\/en\/contact-it-systems\/\">Subscribe<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\tReference quoting<br \/>\n\t\t\t\tpopular<\/p>\n<h2>Custom IT Helpdesk Request<\/h2>\n<p>In case you have a lot of equipment, complex connections, or particular criteria.<\/p>\n<p>IT Systems needs further examining and direct request exchanges to plan the best solution to your enterprise&#8217;s problems.<\/p>\n<h3>Custom Helpdesk Pack<\/h3>\n<p>\t\t\t\t\t\t\t\t\t\t\tFor your unique business<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNegotiable<\/p>\n<ul>\n<li>\n\t\t\t\t\t\t\t\t\t\tMultiple places support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tUnlimited support times\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tWork hours support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tRemote support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOn-site support\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tHelpdesk for events and conferences\n\t\t\t\t\t\t<\/li>\n<li>\n\t\t\t\t\t\t\t\t\t\tOther enquiries\n\t\t\t\t\t\t<\/li>\n<\/ul>\n<p>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/itsystems.vn\/en\/contact-it-systems\/\">Subscribe<\/a><br \/>\n\t\t\t\t\t\t\t\t\t\t\tReference quoting<\/p>\n<h2>The importance of the IT support team<\/h2>\n<p>IT human resources are great concerns for medium and small enterprises.<\/p>\n<p>The IT department plays a vital role to manage your IT system.<\/p>\n<p>For large-scale enterprises, there are IT departments. When something goes wrong, employees report that to the department, and it will try to solve the corresponding issues.<\/p>\n<p>For smaller businesses, the IT worker may not be qualified enough to provide the same support as those who work for large-scale companies. The main drawbacks are:<\/p>\n<p>\u2013 Sequential support instead of beforehand assessing and fixing.<\/p>\n<p>\u2013 Slow execution, or even postponing and skipping requests.\u00a0<\/p>\n<p>\u2013 Linear approach to the same problem.<\/p>\n<p>Those are the main reasons why medium and small enterprises should use IT Helpdesk services. With the help of professional services, your business will improve not only in the IT field.<\/p>\n<figure>\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"646\" height=\"416\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/dich-vu-it-tan-noi.jpg\" alt=\"dich vu t\u1ea1i it systems\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/dich-vu-it-tan-noi.jpg 646w, https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/dich-vu-it-tan-noi-600x386.jpg 600w, https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/dich-vu-it-tan-noi-300x193.jpg 300w\" sizes=\"auto, (max-width: 646px) 100vw, 646px\" title=\"\"><figcaption>Professional IT Helpdesk Service<\/figcaption><\/figure>\n<figure>\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"693\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/quan-tri-mang-1024x693.jpg\" alt=\"qu\u1ea3n tr\u1ecb m\u1ea1ng m\u00e1y t\u00ednh\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/quan-tri-mang-1024x693.jpg 1024w, https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/quan-tri-mang-600x406.jpg 600w, https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/quan-tri-mang-300x203.jpg 300w, https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/quan-tri-mang-768x520.jpg 768w, https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/quan-tri-mang.jpg 1404w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" title=\"\"><figcaption>Professional IT Support<\/figcaption><\/figure>\n<h2>Examination and contract signing procedures for our IT Helpdesk service<\/h2>\n<figure><img decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/nhan-ycau.png\" alt=\"|\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/nhan-ycau.png 256w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/nhan-ycau-150x150.png 150w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/nhan-ycau-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" title=\"\"><\/figure>\n<h3>01<\/h3>\n<p>Receiving requests<\/p>\n<figure><img decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/khao-sat-he-thong.png\" alt=\"|\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/khao-sat-he-thong.png 256w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/khao-sat-he-thong-150x150.png 150w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/khao-sat-he-thong-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" title=\"\"><\/figure>\n<h3>02<\/h3>\n<p>System examining<\/p>\n<figure><img decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/khao-sat-he-thong.png\" alt=\"|\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/khao-sat-he-thong.png 256w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/khao-sat-he-thong-150x150.png 150w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/khao-sat-he-thong-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" title=\"\"><\/figure>\n<h3>03<\/h3>\n<p>Assessing and solution planning<\/p>\n<figure><img decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/Trao-doi-voi-khach-hang.png\" alt=\"|\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/Trao-doi-voi-khach-hang.png 256w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/Trao-doi-voi-khach-hang-150x150.png 150w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/Trao-doi-voi-khach-hang-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" title=\"\"><\/figure>\n<h3>04<\/h3>\n<p>Exchanging and Quoting<\/p>\n<figure><img decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/ky-hop-dong.png\" alt=\"|\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/ky-hop-dong.png 256w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/ky-hop-dong-150x150.png 150w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/ky-hop-dong-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" title=\"\"><\/figure>\n<h3>05<\/h3>\n<p>Contract signing<\/p>\n<figure><img decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/trien-khai-dich-vu.png\" alt=\"|\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/trien-khai-dich-vu.png 256w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/trien-khai-dich-vu-150x150.png 150w, https:\/\/itsystems.vn\/wp-content\/uploads\/2020\/06\/trien-khai-dich-vu-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" title=\"\"><\/figure>\n<h3>06<\/h3>\n<p>Service Execution<\/p>\n<figure>\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"338\" src=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/Dich-vu-bao-tri-may-tinh-2.jpg\" alt=\"d\u1ecbch v\u1ee5 b\u1ea3o tr\u00ec m\u00e1y t\u00ednh\" loading=\"lazy\" srcset=\"https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/Dich-vu-bao-tri-may-tinh-2.jpg 500w, https:\/\/itsystems.vn\/wp-content\/uploads\/2019\/01\/Dich-vu-bao-tri-may-tinh-2-300x203.jpg 300w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" title=\"\"><figcaption>S\u1eeda m\u00e1y t\u00ednh chuy\u00ean nghi\u1ec7p<\/figcaption><\/figure>\n<h2>IT Helpdesk service FAQs<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">How do we quote unplanned expenses?<\/a><\/p>\n<p>To additional, unplanned work which are not included in the reference quoting above, we will have further exchanges with you before moving on to the contract.<\/p>\n<p>With those work that comes after the moment of signing the contract, like replacement, repair expenses, etc, we will quote them for you, and the additional costs will be listed and added to the follow-up payment.<\/p>\n<p>\u00a0<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">How can I assess IT Systems&#8217; work?<\/a><\/p>\n<p>After every month or quarter, based on your request, we will extract reports, ticket history, and accomplished tasks for you to see.\u00a0 All of which are taken from IT Systems&#8217; ticket management system. Therefore, you can assess the effectiveness of our IT Helpdesk service.<\/p>\n<p>\u00a0<br \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\">How does IT Systems protect your data?<\/a><\/p>\n<section id=\"section_133715709\">\n<p>Apart from text and contract agreement, IT Systems also has commitments for unplanned work, like data restoration, equipment maintenance and repairing, and so on.<\/p>\n<p>Credibility is the core of our operation.<\/p>\n<\/section>\n<section id=\"section_1404430584\">\u00a0Check out other IT Systems&#8217; <a href=\"https:\/\/itsystems.vn\/en\/services-at-it-systems\/\">IT services<\/a><\/section>\n<p style=\"text-align: right;\"><a href=\"https:\/\/itsystems.vn\/en\/services-at-it-systems\/\">IT Service<\/a><\/p>\n<p style=\"text-align: right;\"><a href=\"https:\/\/itsystems.vn\/en\/on-site-it-service\/\">On-site IT Service<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT HELPdESK SErvice Scroll down to see quoting IT Helpdesk IT Systems provides IT Helpdesk Service, which is ready to support customers whenever needed. Our IT Helpdesk Service includes remote and on-site support. Furthermore, there is no limit to how many times we reach out to you. When you use IT Systems&#8217; IT Helpdesk service, [&hellip;]<\/p>\n","protected":false},"author":54,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_focus_keyword":"it helpdesk","rank_math_title":"IT Helpdesk Service at IT Systems","rank_math_description":"IT Helpdesk service - provided by itsystems.vn","rank_math_robots":null,"rank_math_canonical_url":"","rank_math_schema":"","footnotes":""},"class_list":["post-6476","page","type-page","status-publish","hentry"],"wpml_current_locale":"en_US","wpml_translations":[],"_links":{"self":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/pages\/6476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/comments?post=6476"}],"version-history":[{"count":0,"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/pages\/6476\/revisions"}],"wp:attachment":[{"href":"https:\/\/itsystems.vn\/en\/wp-json\/wp\/v2\/media?parent=6476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}